How does the AI know which truck to send for a heavy-duty vs. a light-duty job?

During the initial call, our 'Job-Type Triage' IVR qualifies the job by asking the caller to specify the vehicle type. The job is then tagged appropriately, ensuring the system only dispatches drivers with the correct equipment.

AI Towing Dispatch System: Never Miss an Emergency Job Again.

Q: What happens if a driver doesn't accept a dispatched job?

This is handled by our 'Driver No-Show Escalation' workflow. If a driver doesn't confirm the job via SMS within a preset time (e.g., 2 minutes), the system automatically escalates to the next driver in the queue and notifies a manager.

Q: Is the system complicated to set up?

No, we handle everything for you. Our guided pilot is a 'done-for-you' service. We work with you to customize call scripts, set up your dispatch rules, and connect to your TMS and other software. We run extensive tests with you before going live.

Our 24/7 automated system answers every call, triages for urgency, qualifies jobs, dispatches the nearest driver, and runs your entire workflow. Stop losing high-value calls to voicemail and turn your dispatch into a revenue-generating machine.

Automate Your Dispatch Now

Plans start at $499/mo — details on the next page.

Want to see it in action? Call our AI Dispatch demo

POWERING TOWING & ROADSIDE ASSISTANCE OPERATIONS NATIONWIDE

+ 20 more dispatch centers in pilot

Automated Dispatch ROI Calculator

See what missed after-hours calls are costing your business.

Avg. Revenue per Tow Job

Missed Emergency Calls / Week

Monthly Lost Revenue

$5,416

Yearly Lost Revenue

$65,000

A Ringing Phone with No Answer is a Lost Job.

In the towing business, speed is everything. When a driver is stranded on the side of the road, they call the first company they find. If you don't answer, your competitor will.

80%

of emergency callers will hang up and call a competitor if their call isn't answered immediately.

75%

of towing companies report challenges with after-hours dispatch and managing high call volumes during peak times.

40%

of a dispatcher's time can be freed up from routine calls and manual tasks, allowing them to focus on complex jobs and driver support.

Your 24/7 Operational Engine

Our system is more than an answering service; it's a fully integrated dispatch and automation platform that handles the entire job lifecycle, so you can focus on running your business.

24/7 Emergency Answering

A professional, AI-powered voice answers every call instantly, day or night, ensuring you capture every profitable after-hours job.

Intelligent Call Triage

The AI qualifies callers, gathering location, vehicle, and service details. It differentiates accidents from lockouts to prioritize and route jobs effectively.

AI-Powered Driver Dispatch

Integrates with your Towbook, Samsara, or other GPS to find the nearest available driver and assign the job automatically, slashing response times.

Automated Customer Updates

Sends automated SMS notifications to customers with driver ETAs, confirmation details, and post-job review links, improving customer satisfaction.

Automations That Run Your Business

High-impact workflows specifically for towing companies. These automations handle the repetitive tasks that slow you down, freeing your team to focus on what matters.

Workflow Name & Goal	Trigger(s)	n8n Actions / External APIs	Why It Matters for Towing
1. Missed-Call → Instant SMS + Callback Bot	Call Status = Missed	Generate personalized SMS; If user replies "1", create outbound call task.	Converts "I’ll call the next guy" leads into live jobs within seconds.
2. AI Driver Dispatch & ETA Text	Opportunity stage = “Ready for Dispatch”	Query Towbook/Samsara API for driver locations; POST update to GHL; Send SMS to customer.	Eliminates dispatcher bottleneck; customers love real-time ETAs.
3. Job-Type Triage Voice IVR	Inbound Call (Twilio IVR)	Parse IVR input; Route to correct pipeline; Optional price estimate bot.	Gets the right truck rolling faster; filters non-billable calls.
4. Tow Release Fee Collection	Stage change: “Ready for Release”	Generate Stripe invoice; Text secure pay-link; On payment → create GHL task.	Cuts yard congestion & “I’ll pay you later” headaches.
5. Driver No-Show Escalation	SMS "Yes" not received in 2 min	Send Slack/Telegram alert to next driver; Optionally robo-call owner.	Prevents after-hours SLA breaches and lost jobs.
6. Google Business Profile Review Drip	Stage = “Job Complete”	Wait 24h → SMS with GMB review link; Reminder if no review.	Boosts local SEO and your reputation automatically.
7. Insurance Photo / VIN Capture	Form/SMS link clicked	Serve image-upload & VIN input form; Attach to GHL opportunity.	Slashes back-and-forth with insurers and standardizes claim data.
8. Abandoned Quote Re-activation	Stage = “Quote Sent” & No response > 24h	Email “Still need a tow?”; If clicked → auto-call from AI agent.	Recovers 5-15% of quotes that would otherwise be lost.
9. Fleet-Maintenance Reminder Bot	Custom date field = next inspection	Weekly check; 30d/7d before due: SMS driver + email ops.	Prevents costly downtime, fines, and failed inspections.
10. Accounting Sync (QuickBooks/Xero)	Stage = “Paid”	Create matching invoice in QBO/Xero; Map GHL fields to line items.	Saves owners 1–2 hours of manual data entry weekly.

AI Dispatch vs. Traditional Answering Services

Capability	AI Towing Dispatch	Traditional Answering Service
24/7/365 Call Answering	✓	✓
Deep TMS / GPS Integration	✓	✗
Automated Driver Dispatch	✓	✗
Automated Billing & Follow-ups	✓	✗
Cost per Job	Pennies	$1-3 per minute

A TRUE PARTNER IN YOUR TOWING BUSINESS

"My dispatchers were burning out, and we were losing jobs overnight. The AI system now handles 90% of our after-hours calls, automatically dispatches the closest driver, and even follows up for payment. Our captured tow jobs are up 35% and my team is finally getting some sleep."

Mark Johnson

Owner, Rapid Response Towing

The "Never Miss a Tow" Guarantee

We guarantee our AI will answer every call and capture every opportunity. If a valid tow job is ever lost because our system failed to answer or process the request, we'll credit you for the month. Cancel anytime after pilot—no long-term contracts.

Your Questions, Answered

Common questions from towing company owners.

1. How does the AI handle a real emergency, like a major highway accident?

The AI is trained to detect keywords indicating high urgency like "accident," "crash," "flipped," or "emergency." When these are detected, it can be configured to follow a specific protocol, such as immediately transferring the call to a live dispatcher or owner's cell phone while simultaneously sending a high-priority SMS alert with all captured details.

2. Can this integrate with my current towing management software (TMS)?

Yes. Our system is built to be the central hub of your operations. We have pre-built integrations for major platforms like Towbook, Beacon, and Samsara. If you use a different TMS with an available API, we can almost always build a custom connection to read driver locations and push job data directly into your existing software.

3. What happens if a driver doesn't accept a dispatched job?

This is handled by our "Driver No-Show Escalation" workflow. If a driver doesn't confirm the job via SMS within a preset time (e.g., 2 minutes), the system automatically escalates. It can send an alert to the next driver in the queue, notify a manager via Slack or text, and even attempt to call the primary driver to ensure the job is covered without delay.

4. How does the AI know which truck to send?

During the initial call, our "Job-Type Triage" IVR qualifies the job. It can ask questions like "Is your vehicle a car, SUV, or a semi-truck?" or "Press 1 for light-duty, Press 2 for heavy-duty." Based on the caller's response, the job is tagged appropriately in the system, ensuring that when the AI dispatches a driver, it only queries the availability of drivers with the correct equipment for that specific job class.

5. Is the system complicated to set up?

No, we handle everything for you. Our guided pilot is a "done-for-you" service. We work with you to customize call scripts, set up your dispatch rules, and connect to your TMS and other software. We run extensive tests with you before going live. The goal is to have you fully operational with zero technical headaches.

6. How is this different from a standard 24/7 answering service?

A standard answering service just takes a message. Our AI Dispatch system is an active part of your operations. It qualifies the lead, integrates with your fleet's GPS to find the nearest driver, assigns the job, texts the customer an ETA, and automates billing and reviews. It's a complete workflow automation engine, not just a message taker.

7. What if a caller has a complex question the AI can't answer?

Our system is designed with intelligent fallback options. If the AI detects confusion, repeated questions, or if the caller simply says "speak to a human," the call can be automatically routed to a designated person. You get the efficiency of AI for 95% of calls, with the safety net of a human expert for the complex edge cases.

8. Can I customize the automated SMS messages and call scripts?

Absolutely. During the setup process, we work with you to tailor the voice and tone of all communications to match your brand. You have full control over the scripts for call handling, the content of ETA notifications, payment reminders, and review requests to ensure a consistent customer experience.

Ready to Grow Your Towing Business?

Get the peace of mind that every emergency call is answered, every job is captured, and your business is running at peak efficiency, 24/7.

Start Your Guided Pilot Now

Plans start at $499/mo — no long-term contracts.